nTireLeads-Benefits

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Smart Leads

• Smart Leads is a unique concept which helps the product manager or campaign manager to keep leads outside team and initiate Email / SMS cam-paigns.
• Any number of Email / SMS messages can be sent
• TeleSmart – LMS can automatically read the customer response
• Based on Response – Manager can allocate the lead to Call Centre or to any sales Team.
• Lead Reassign – Owner / Manager can reassign leads from the Pool to team members
• Lead Re-churn – Leads moved out of users when they update with same response status more than the configured count, can be re-churned to other users.
• Transfer of Leads – Temporary / Permanent
• Lead Status Reset – Wrongly updated leads can be reset to previous status.
• Merging of Duplicate Leads
• Work flow for any requirements during Lead Process
• Lead Share – Leads can be shared with other sales resources
• Lead Escalation – Leads which are beyond configured TAT period on same status will be escalated to hierarchical users with access permission to act.
• Dynamic Survey Creation and Feedback Collection – General / Campaign Specific
• Customer Notification on Scheduled Appointments and post meeting thanks notification – Totally prevents false update of meeting status.
• Push / Pull reading of SMS / Email feedback from customers for tracking
• Supports of sale of Third Party Products like BancAssurance, Gold coins etc.
• Target & Incentive Management
• Product Wise Target – Quantity / Price
• Target Acceptance
• Incentive Configurations
• Bonus Incentive Configurations
• Lead Closure Approval Workflow
• Calculation of Incentive Points

BancAssurance Commission / Third Party Product Sales Commission Management

• Commission Configurations
• Trail Commission Configurations
• Commission Receivable current
• Commission Receivable Future – Forecast
• Commission Reconciliation

Enterprise-wide Lead Management

• Data Mining of Existing Customer Database based on business logics
• Identification for cross-sell opportunities
• Lead Generation for other products

Expenses Claims Management

• Based on Sales Calls – auto entry available
• Claim of expenses
• Approval process
• Pass on Accounts for payments

Renewals / Premium Installment Management

• Auto Population customers whose EMI / Renewal / Premium Payment date is nearing
• Automated Email / SMS Notification
• Call Centre calling and tracking for payment
• Closure of payment status
• Incentives / Targets

Business Process Management

• E-Application Processing / Tracking Management—Virtual CPUs for processing applications any where in the world.
• Supports Online Mobile scanning / Physical Scanners for scan and attach / Just track the status only where in application is sent physically.
• Application Processing Work Flow with TAT and Escalations
• Account Number / Reference Number like Agreement Reference / Loan Reference etc. updating to complete the Lead Closure.

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